Términos del servicio

1. Introduction

Welcome to My Red Lab. These Terms of Service govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms of Service.

2. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

3. Eligibility

You must be at least 18 years old to use our website and purchase our products. By using our website, you represent and warrant that you are at least 18 years old.

4. Product Orders

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
Pricing: All prices are displayed in EUR and are subject to change without notice. Prices do not include taxes or shipping costs, which will be added at checkout.
Payment: Payment must be made at the time of purchase using the provided payment methods. We accept major credit cards and other secure payment options.

5. Shipping and Delivery

Shipping: Free worldwide shipping is provided. Delivery times vary by location and are provided as estimates.
Customs and Import Duties: You are responsible for any customs and import duties that may apply to your order.
Delivery Time: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or customs.

6. Returns and Refunds

30-Day Money-Back Guarantee: If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
Return Conditions: Products must be returned in their original condition. Return shipping costs are the responsibility of the customer unless the product is defective.
Refund Processing: Refunds are processed within 14 days of receiving the returned product.
Return Process: To initiate a return, contact our customer service team within the guarantee period.
Exchanges: If you prefer an exchange instead of a refund, we can accommodate this request based on product availability.

7. Warranty

1-Year Warranty: Our products come with a 1-year warranty against defects in materials and workmanship.
Extended Warranty: An additional 1-year warranty is available for purchase.
Warranty Claims: If a product is defective, it will be replaced free of charge. Contact our customer service team to initiate a warranty claim.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of My Red Lab and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

9. User Conduct

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes